Shipping policy
1. Processing Time
Orders are usually processed within 2–5 business days. During peak periods or due to unforeseen circumstances, processing times may vary.
2. Shipping Time
Orders are typically delivered within 7–14 business days, depending on your location. Please note that these are estimated delivery times and may vary during holidays, peak periods or customs clearance.
3. Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package through the Track Your Order page on our website.
4. Taxes & Customs Fees
Orders shipped internationally may be subject to import duties, VAT, taxes and customs clearance fees.
Where orders are shipped under DAP (Delivered at Place, Incoterms® 2020), customers are responsible for applicable import duties, taxes and customs clearance fees upon arrival in their destination country, subject to applicable law.
These charges are not included in the purchase price unless explicitly stated otherwise at checkout. Any applicable additional charges will be disclosed before purchase as required by law.
Estimated Import Charges by Country
The following table provides general guidance on standard import VAT rates and possible additional charges for orders shipped from outside the destination country under DAP.
| Destination | Import VAT | Customs Duties | Clearance Fees |
|---|---|---|---|
| Belgium | 21% | May apply | Carrier-dependent |
| Netherlands | 21% | May apply | Carrier-dependent |
| Germany | 19% | May apply | Carrier-dependent |
| France | 20% | May apply | Carrier-dependent |
| Italy | 22% | May apply | Carrier-dependent |
| Spain | 21% | May apply | Carrier-dependent |
| Austria | 20% | May apply | Carrier-dependent |
| Poland | 23% | May apply | Carrier-dependent |
| Sweden | 25% | May apply | Carrier-dependent |
| Denmark | 25% | May apply | Carrier-dependent |
| Finland | 25.5% | May apply | Carrier-dependent |
| Ireland | 23% | May apply | Carrier-dependent |
| Norway | 25% | May apply | Carrier-dependent |
Please note: The rates above are provided for general guidance only and do not represent a guaranteed estimate of total import charges. Actual charges depend on the destination country, product classification, customs value, shipping carrier and applicable import regulations. Standard VAT rates may not apply to every product or shipment. Certain countries require taxes to be collected at checkout rather than upon delivery.
5. Delivery Issues
If your order is delayed, lost or damaged during shipping, please contact us at support@foreversaint.com. Our team will assist you in resolving the issue with the shipping carrier.
Your statutory consumer rights remain unaffected.
6. Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order, including your street address, postal code and contact information.
Incorrect or incomplete shipping information may result in delays or unsuccessful deliveries. If you notice an error in your shipping address, please contact us as soon as possible.
7. Order Changes & Cancellations
If you wish to change or cancel your order, please contact us as soon as possible at support@foreversaint.com.
Once your order has been processed or shipped, changes may no longer be possible. This does not affect your statutory right of withdrawal.
8. Failed Deliveries
As we ship internationally, accurate delivery information is essential.
If a delivery cannot be completed due to an incorrect or incomplete address, the package may be returned to the sender or held by the carrier.
Please contact our customer service team if you experience any delivery issues.
9. Contact Us
For questions about shipping, tracking or delivery, please contact us at support@foreversaint.com.